Oak Brook , Illinois, Join Triumph Business Capital! At Triumph Business Capital, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone we touch. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.   Essential Duties & Responsibilities: Monitor & manage the shared MS Outlook-Service inbox along with Office Work Phone for timely response to all customer requests including, but not limited to Insurance Certificates, Claims, & other items. Set priorities and process requests with accuracy and sense of urgency Collaborate with other CSRs, Senior CSR, Service Team Lead, Service Manager, and other Team Members to service our external and internal customers Certificates of Insurance: comprehend and review for accuracy various types of COIs such as plain cert holders; loss payee; additional insured; commodities; waiver of subrogation; etc Provide support for client service issues including, but not limited to Additional Insured Coverage, Deductibles, Stated Values, Vehicles, Drivers, Cargo Insurance Commodities, ensuring the agency management system is updated daily (AMS 360 and Vendor Portals Sites) Accurately maintain electronic documentation of activities and communications Review Driver Eligibility Guidelines per Insurance Company. Review and/or order Driver MVRs for eligibility purposes As needed, execute Driver Changes as requested by Insureds through the agency management system and communicate to the insurance company and/or MGA Review AMS to determine if Policy Change Requests are/were completed Assist or Review AMS in matching PCR/Endorsements with associated Premiums in collaboration with Service Team Lead, Insurance Processor, and/or Accounting rep Collaborate with Service Team Lead and Service Manager for maintenance/update of Insurance Companies websites Record payments from insureds as an AMS Activity Other duties may be assigned to meet business need relationships Route calls or emails regarding new business or renewals to designated Teams   Experience & Education: Demonstrated sense of urgency, detail-oriented, excellent organizational and time management skills Proficient in the use of Microsoft Office Products: Excel, Word, Outlook, and PowerPoint Familiar with the use of an Agency Management System and document management system - specifically AMS360 Strong interpersonal skills and a customer service focus with high standards of quality High degree of self-discipline and motivation Able to work independently with minimal supervision and as part of a team Strong written and verbal communication skills and professional presentation     Skills & Abilities Required: Technical: Intermediate to advanced-level proficiency with Microsoft Office Products: Excel, Word, Outlook, and PowerPoint. AMS360 software proficiency preferred, but not required. Strong customer service and sales orientation. Able to develop and maintain strong business relationships as well as the ability to deal effectively with difficult or sensitive situations. Solution driven problem solving skills Proven analytical skills Must be detail-oriented, with the ability to plan, manage and oversee a book of business Able to consistently meet or exceeds sales/revenue targets as established by the company Ability to understand and manage complex projects, multiple agents, while working under tight schedules and deadlines Demonstrates considerable tact, diplomacy, discretion and judgment with ability to build and maintain effective interpersonal relationships A self-starter with an entrepreneurial approach and hands-on experience Able to work independently with minimal supervision and as part of a team Strong written and verbal communication skills; professional presentation. Able to learn and train others on internal & extremal proprietary software tools including sales tracking systems