Following are some back-office support and documentation issues to consider:

Documentation Preparation

• Automated vs. manual
• Delivery method
• Audit requirements

Booking

• UCC Filing
• Title registration
• Insurance administration
• Sales and property tax administration

Billing

• Different types of billing
• Pass-through billing
• Cash application

Collections

• Legal
• Repossession and remarketing

Customer Service

• Call center
• Account status

Systems

• Application processing
• Lease and loan accounting
• Document imaging