Following are some back-office support and documentation issues to consider:
Documentation Preparation
- Automated vs. manual
- Delivery method
- Audit requirements
Booking
- UCC Filing
- Title registration
- Insurance administration
- Sales and property tax administration
Billing
- Different types of billing
- Pass-through billing
- Cash application
Collections
- Legal
- Repossession and remarketing
Customer Service
- Call center
- Account status
Systems
- Application processing
- Lease and loan accounting
- Document imaging